Shipping policy

1. How much are the shipping costs?

"von der Thannen Luxury Bedding" delivers free of charge to Austria for orders of € 100 or more. From € 100, - € 6.90 to Austria.

Up to € 99.00 the shipping costs are € 10.50 to Germany, from € 100.00 € 15.30.

For deliveries to Switzerland we charge € 26.58 (excl. VAT) shipping fees.
From an order amount of € 250, - we deliver free of charge.
Please note that we only charge the net amount (excl. VAT.) ) plus any shipping costs.

In Switzerland, however, your purchase is subject to customs duties and value added tax!
Upon receipt of the product, customs duties, value added tax and any other charges to the shipping service provider are offset separate invoice to be paid.

Deliveries to Switzerland are duty-free up to a total amount of CHF 62.50.
The total amount is always calculated from the value of the goods and shipping costs.
(Even if We do not incur any shipping costs for a goods value of € 250 or more, Swiss Post will still charge a flat rate of 17 CHF shipping costs, as this is also a service services are subject to customs duties and VAT.)

If the total amount exceeds CHF 62.50, a customs clearance fee is due, which is calculated from a flat rate of CHF 12.- + 3% of the total amount (value of goods + shipping costs) .
The maximum amount for customs clearance is 70, - CHF.

The Swiss VAT of 8% is applied to the total amount of the goods value, shipping costs and customs duty and is due for imports into Switzerland. < br /> We recommend that you inform yourself about the import regulations and the costs incurred in order to avoid unpleasant surprises.

Shipments to the rest of the EU are charged differently. You will find detailed information in your shopping cart. There you can select the shipping country and calculate the shipping costs.

reserves the "von der Thannen Luxury Bedding" for packages that have not been picked up the right to charge € 15 for the costs incurred

We deliver to the following countries:
Austria, Germany, Belgium, Denmark, Estonia, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Sweden, Slovenia , Spain, Czech Republic, France, Finland and Northern Ireland.

What should I do if my delivery address changes?

Simply change your address under "My Account" and save the address again.

Is there a way to order free of charge?

All orders with a shopping cart value of € 10 or more are delivered free of charge within Austria.

Is there express delivery?

Express shipping is currently not possible. However, we will continue to expand our service in your interest.

What if I'm not home?

If you are generally difficult to reach at home, we offer you the opportunity to have the order delivered to a different delivery address (e.g. to your place of work) in advance.

If the parcel could not be delivered on the first delivery attempt, another delivery attempt will be made or you will receive a notification that your parcel has been deposited at the nearest post office.

How long does the delivery take?

If the articles are in stock, the delivery time for Austria and Germany is usually 2 - 3 working days.